Mount Shasta 24/7 dispatch center making a comeback

For the first time in ten years, the Mount Shasta Police Department will go back to a 24/7 dispatch center in July.

Posted: Mar. 20, 2019 6:23 PM
Updated: Mar. 20, 2019 6:23 PM

Speech to Text for Mount Shasta 24/7 dispatch center making a comeback

Below is the closed-captioning text associated with this video. Since this uses automated speech to text spelling and grammar may not be accurate.

charges. [a30]mount shasta 24 hr pd shasta 24 hr pdg emma says, "for the last ten years, the doors here at the police station and dispatch center have been locked walk through the doors and inside they'll find a dispatcher on duty ready to help." "mt shasta police department." for more than two years - lexus recio has been one of the calming voices on the other end of a 911 call. "okay, alright and he's on the property right now?" just like the officers she works with - she has a passion for being there for others. "i believe in helping out the community." it's a behind-the-scenes job. "we are not the face out there that they see, we are the voice that they hear." but it's just as important as the first responders on the front lines. "we get them the help." recio will soon be switching her hours to the graveyard shift.. the night owl is volunteering to work 10 p-m to 6 a.m. a shift that's been non-existent for the past decade. the department got rid of the shift when budget cuts had to be made during the recession. since then - any 9-1-1 calls made in mt shasta overnight go to the sheriff's office dispatch center. some new state requirements called for a 24/7 dispatch center. after making sure the funds were there - police asked city council for approval. police chief parish cross says having the shift back will be a game changer for community safety. "being this small town and having this access to the freeway it's something that's a huge asset and benefit to the community." it also brings a few benefits for officers that the sheriff's office dispatch doesn't. the local system uses a gps tracking device to show where officers are and what their doing. it also means another level of comfort for the overnight officers working alone. "there's another person that they can come have a meal with, talk with and keep each other company and safe." in mount shasta, emma balkenbush, newswatch 12.
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